33 West Street, Marlow, SL7  2LS | 01628 471322

Cookie and Privacy policy

USER PERSONAL INFORMATION

Any personal information you may provide to us on this website for example by placing an order in our online shop or by signing up to our newsletter will never be sold, rented or otherwise distributed or made public without your express consent. We would only disclose personally identifiable information to the relevant authorities if we are required to do so by law.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

1. Site visits tracking

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

We also use Facebook pixel. This is an analytics tool that helps us measure the effectiveness of any facebook advertising we may do. By helping us understand the actions people are taking on our website and reach audiences most likely to be interested in our facebook advertisements. Facebook pixels makes use of cookies, more details about facebook pixel can be found here.

2. Our blog

We have disabled the ability for users to add comments on our blog posts by default. We therefore do not collect or store any personal data from our blog.

3. Contact forms and email links

Should you choose to contact us using an email link, none of the data that you supply will be stored by this website. Instead the data will be collated into an email and sent to us.

4. Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email to info@runnersrtreat.co.uk .When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic (approximately two to three times a year) newsletter-style emails from us.

5. Online shop orders

When you place an order on our website we collect and retain the following identifiable information: name, email address, physical addresses (Billing and shipping). We associate this information with the content of your order.

We also collect and transmit the following identifiable information (but does not store it on our website) to PayPal to process all our online purchases: name, email address, physical addresses, (Sometimes) credit / debit card information

ABOUT THIS WEBSITE’S SERVER

This website is hosted by Siteground within a UK data centre.
Siteground implements High-end physical security in their data centres : All facilities are well protected by 24×7 human security, biometrics, access control man traps, bullet proof lobbies and video surveillance. (source: Siteground)

All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.

ABOUT COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and, to the best of our belief and understanding, all of them comply with current legislation. All parties are based in the EU or the USA and are EU-U.S Privacy Shield compliant.

THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

DATA CONTROLLER

The data controller for this website is

Matt Whitting
Runners Retreat
33 West Street
Marlow, SL7 2LS
Telephone: 01628 471322
Email: info@runnersretreat.co.uk

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

This privacy policy was last updated on 25th May 2018

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Your details will only be used for the purpose stated above. You can unsubscribe from emails at any time using a link which will always be provided or by contacting us. Read our privacy policy